FAQ
What is the estimated delivery time?
Our team needs 3 days to process and fulfill your order. Once shipped, standard delivery typically takes 4-14 days. For faster delivery, you can choose our express shipping option, which usually arrives in 4-8 days.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email as soon we fullfill your item we will send you a notification with a tracking number. You can use this number on the carrier’s site to track your package.
Do you offer international shipping?
We ship to diverse countries globally. Shipping times can differ by location
Can I change or cancel my order?
Orders can be modified or canceled within 24 hours of placing them. Please contact our customer service team as soon as possible to make any changes. Support@eteira.com
What payment methods do you accept?
We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
Do you offer discounts or promotions?
Yes, we regularly offer discounts and promotions. Subscribe to our newsletter or follow us on social media to stay updated on the latest deals.
What is your return policy?
We offer a 14 days return policy. If you’re not satisfied with your purchase, you can return it for a full refund or exchange. Please ensure the items are in their original condition and packaging. Contact our customer service team to initiate a return.
How do I make a return?
To make a return, please contact our customer service team with your order number and the reason for the return. We will provide you with instructions and a return address
Are your products environmentally friendly?
Yes, we prioritize sustainability by using high-quality, environmentally friendly materials sourced from trusted suppliers.
What sizes do you offer?
We offer a range of sizes to fit different body types. Please refer to our size chart on the product page for detailed measurements.
How do I care for my clothing?
Each product comes with specific care instructions on the label. Generally, we recommend washing our items in cold water and air drying to maintain their quality.
How can I contact customer service?
You can reach our customer service team via email at [Support@eteira.com] or through our contact form on the website. We aim to respond within 6 hours.
How can I leave feedback or a review?
We value your feedback. You can leave a review on the product page or contact our customer service team with your comments and suggestions.
Is my personal information secure?
Yes, we use advanced security measures to protect your personal information. Your data is encrypted and securely stored.